Privacy Policy

1. Who we are

This website (novapart.co) is operated under the Novapart brand. If you have any questions about this policy or how we handle your data, please contact us at hello@novapart.co.

2. What data we collect

We collect the following categories of personal data:

• Quotation data: when you submit a quotation request, we collect your name, company name, email address, phone number, postal address, and the list of components requested.
• Usage data: pages visited, search queries, browser type, device type, IP address, and timestamps — collected via Google Analytics and Sentry (see below).
• Error and performance data: technical error reports and performance traces collected by Sentry to help us identify and fix bugs.

3. How we use your data

• To process and respond to your quotation requests.
• To improve the website performance, fix technical errors, and understand how visitors use the platform.
• To ensure the security and correct operation of our services.

4. Legal basis for processing

We process your personal data on the following legal bases under the GDPR:

• Contractual necessity — to process your quotation request.
• Legitimate interests — to analyse usage patterns and improve the platform, provided that such interests do not override your rights.
• Consent — where we rely on cookies or trackers (e.g. Google Analytics), you may withdraw consent at any time by disabling cookies in your browser settings.

5. Third-party services

Google Analytics

We use Google Analytics (GA4) to collect anonymised usage statistics. Google Analytics sets cookies in your browser to identify returning visitors. Data is transmitted to Google's servers and subject to Google's Privacy Policy. You can opt out by installing the Google Analytics Opt-out Browser Add-on or by disabling cookies.

Sentry

We use Sentry to capture application errors and performance data. Sentry may collect technical information including IP addresses, browser type, and page URLs at the time an error occurs. Data is processed by Sentry, Inc. subject to their Privacy Policy. We store error data in the EU region.

6. Cookies

We use the following types of cookies:

You can disable non-essential cookies at any time through your browser settings.

7. Data retention

Quotation data is retained for as long as necessary to fulfil the request and comply with applicable legal obligations. Usage and error data collected by third-party services is subject to their own retention policies (typically 14–26 months for analytics data).

8. Your rights

Under the GDPR, you have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Erase your data ("right to be forgotten"), subject to legal retention requirements.
• Restrict or object to processing in certain circumstances.
• Data portability — receive your data in a structured, commonly used format.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with your national supervisory authority.

To exercise any of these rights, contact us at hello@novapart.co.

9. Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of the platform after any changes constitutes acceptance of the updated policy.